Wouter de Vries

Studio Winegum

Wouter de Vries, Co-Founder (owner) Studio Winegum. Wouter heeft vanuit zijn (online marketing) ervaring bij Ditzo de kans gehad om binnen 100 dagen de klantenservice volledig te digitaliseren. Vanuit deze ervaring is Studio Winegum ontstaan, gericht op de strategie en realisatie van digitalisering van klantenservice organisaties. Studio Winegum werkt momenteel bij onder andere Oxxio/Eneco, Brand New Day, Yarden, Beslist.nl en BEN.

Breakoutsessie (ronde 3, Nederlandstalig): Chatbot ja/nee? Stappen voor de inrichting van de beste service strategie!


English

Wouter de Vries, Co-Founder (owner) Studio Winegum. Wouter has had the opportunity to fully digitize customer service within 100 days thanks to his (online marketing) experience at Ditzo. Based on this experience, Studio Winegum was created, focused on the strategy and realization of digitization of customer service organizations. Studio Winegum currently works at Oxxio / Eneco, Brand New Day, Yarden, Beslist.nl and BEN.

Breakout session (round 3, in Dutch): Chatbot yes/no? The steps for the best servie strategy

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